Refund & Shipping Policy

RETURNS

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Unwanted Goods – Hardware

Unwanted Hardware can be returned to us for a full refund within 14 days of delivery or purchase instore, as long as, the product is in its original unopened packaging.  For goods bought online we will accept returns that have been opened as long as they are unused, and all the packaging and accessories are returned.  For goods bought instore you must provide your proof of purchase. Without this we will be unable to assist you.   Goods purchased online must be sent back at your own expense.  Please contact us via the website so that we may authorised the return.

E-Liquid & Drip Tips

We are unable to accept the return of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons.

Goods – Hardware

All Mods come with a 60 day guarantee.  We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear.  If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.

If your Mod becomes faulty with 60 days of purchase or delivery, then please contact via the website.   Please provide us with your name, postcode and order number together with details of the problem.  We may telephone you to do some trouble shooting.  If we cannot help you remotely, we will authorise your mod for a return.  You must return it in its original packaging, for a full inspection and testing of the product.   Once tested, if the product is deemed to be defective, we will contact you either regarding replacement or refund.

Atomizer Returns

Atomizers (coils) are a working part of your device and have a limited life span.  We will accept dead on arrival returns if reported with 48hrs of sale or delivery.  Please note you should soak a new coil for at least 15mins before vaping.

Damaged Products – Hardware

If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of sale or delivery.

We will be unable to consider your claim outside the 48 hour, timescale.

 

Shipping
To return your product, you should mail us at Vapestreetuk@hotmail.com and wait for instructions where to post.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.